Refund Policy




We want you to be happy. If for any reason we deliver a service or product that has not met your expectations, please contact us and we will be happy to investigate the situation further and resolve any issues.


It is not possible for us to offer refunds for cancellations made less than two (2) full working days before the delivery date. For example if your delivery is due on Tuesday, you must cancel no later than Thursday 6pm prior to your delivery. Due to the nature of our business we cannot offer refunds or credits for cancellations after this time.

If we are unable to deliver to you, or have to deliver late, for reasons beyond our control, for example adverse weather conditions, supplier failure, courier service disruptions / strikes, vehicle breakdown, traffic, we cannot accept liability for any inconvenience or loss this causes. We will not charge you for products that we have not delivered in accordance with these terms and conditions.

You are responsible to inspect your delivery when you receive it. If there are any defects, you may notify us using the contact details on our website. If you do not let us know within 3 hours of delivery, we reserve the right not to refund or replace your purchase.


We strongly recommend that you should seek medical advice before starting any nutritional program to determine health risks and suitability. Active Life Nutra may not be suitable for everyone, so please check your GP before undertaking a program. If you are taking specific medication or have a medical condition please check with your doctor first.

Active Life Nutra does not aim, nor claim, to cure, diagnose or treat any illness. While the website and other information that we may send provides general information on health and nutrition this does not in any way constitute medical advice and is not tailored to your specific requirements.